Associate Solutions Engineer

DigiCert is a global leader in intelligent trust, ensuring the security and authenticity of digital interactions. As a member of the Sales Engineering team, you will support technical presales success by developing a technical understanding of DigiCert solutions and assisting with customer evaluations and RFP responses.

Responsibilities:

• Partner with other members of the SE team to help ensure technical presales success
• Develop and maintain a technical understanding of DigiCert solutions
• Develop ability to provide or support demonstrations of DigiCert solutions and services to prospects/customers
• Facilitate or support technical evaluations by prospective customers in a Proof of Concept (POC) environment
• Assist other team members with responses to functional and technical elements of RFPs/RFIs
• Develop ability to analyze customer needs to determine potential fit for DigiCert solutions and services to meet customer objectives
• Capture feature request/enhancement input from prospects/customers to provide feedback to Product Management
• Work in conjunction with other members of the sales team and cross-functional teams
• Travel as necessary to customer sites and industry forums/conferences as needed to support the objectives of the department

Requirements:

• 3+ years' work experience in a cybersecurity or technical role
• Bachelor's degree or higher (preferably in systems management, computer science or cybersecurity)
• Working knowledge of basic IT environments (Windows, Linux, Mac, web servers, etc.)
• Experience working with Cloud technologies and providers a plus (Azure, AWS, GCP, etc.)
• Familiarity with Microsoft Office Suite
• Basic communication (written & verbal) and interpersonal skills
• Basic diagnostic and problem-solving skills
• Fluent in writing and speaking English
• Must be detailed oriented, understand and process data accurately
• Willingness to accept responsibility and accountability with a customer-first mindset