Mid-Market Construction Success Manager

Fieldwire is a construction field management software company dedicated to improving team collaboration within the construction industry. They are seeking a Mid-Market Construction Success Manager to guide clients through successful platform deployments and enhance their use of Fieldwire. The role involves training clients, managing customer relationships, and providing feedback to the product team for improvements.

Responsibilities:

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes
• Build and maintain long-lasting relationships with Fieldwire clients
• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire
• Assist the product team in identifying issues and communicating customer feedback for product improvements
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues

Requirements:

• 3+ years of professional construction experience, preferably with a combination of field and office management roles
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from foreman to senior-level managers
• A basic understanding of construction process from design to completion
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs
• Desire to learn in a dynamic startup environment