Customer Service Representative (Remote)

Stryker Corporation is a leading company in the healthcare industry, looking for a Customer Service Representative. In this role, you will provide exceptional phone and email support to sales and healthcare professionals, ensuring a high level of customer satisfaction and maintaining accurate records for all orders.

Responsibilities:

• Provide phone and email support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

Requirements:

• At least 2 years of direct customer service or account management experience
• High School diploma or GED equivalent
• Experience with Salesforce and/or Systems Applications & Products (SAP)
• Ability to work flexible hours as needed to support the business needs
• Associates or Bachelors Degree
• 3 or more years of customer service and order entry or experience in a call center
• Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI) or Global Healthcare Exchange (GHX) are a plus
• Experience with PowerBI, Genesys, and/or Avaya are a plus