Senior Customer Success Manager - Moveworks

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. The Senior Customer Success Manager will oversee a portfolio of customers, ensuring they achieve business outcomes and maximize their investment in ServiceNow products through prescriptive guidance and engagement.

Responsibilities:

• Oversee the engagement and outcomes for customers in your portfolio
• Ensure customers are technically healthy and on the most recent version of our product
• Leverage existing Success Plays to assist customers, but also assist new Success Plays
• Work with customers to create new use case/success stories
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Guide other ServiceNow teams to address customer issues
• Oversee projects identified by leaders
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem