Client & Growth Project Manager

Right Side Up is a collective of premium marketing talent, and they are seeking a Client & Growth Project Manager to support both client delivery and Studio growth initiatives. This role involves strategic coordination, improving systems, and enhancing client experiences while working across various teams and projects.

Responsibilities:

• Support the coordination of Studio engagements to ensure timelines, deliverables, and communication stay on track as complexity scales
• Act as a connective layer between strategy and execution, helping translate client needs into clear internal plans
• Proactively identify risks, gaps, or inefficiencies in delivery and help resolve them quickly
• Contribute to maintaining a high-quality, white-glove client experience across engagements
• Support visibility into project scope, resourcing, and delivery health to ensure engagements are set up for success
• Help design and maintain a consistent, scalable onboarding process across clients
• Ensure new engagements are set up for success with clear documentation, expectations, and workflows
• Identify opportunities to improve early client experience and reduce churn risk
• Track inbound opportunities and support pipeline visibility to ensure no opportunities are lost
• Assist in coordinating follow-ups, materials, and internal alignment for active deals
• Help bring structure and clarity to how Studio tracks and evaluates growth opportunities
• Support execution of key Studio initiatives, including new offering pilots, internal programs, and sales enablement efforts
• Assist in developing and maintaining sales materials, case studies, and portfolio assets
• Help operationalize new ideas quickly, turning concepts into structured, testable initiatives
• Help maintain and improve internal systems used to track delivery, engagement health, and performance
• Build and refine documentation, dashboards, and workflows that increase team visibility and efficiency
• Identify opportunities to streamline processes and reduce manual overhead as the Studio grows
• Support tracking of project scope, budgets, and timelines to ensure engagements remain on track
• Assist in monitoring project health, including resourcing, pacing, and potential risks to delivery or margin
• Partner with team leads to maintain clear visibility into project performance and overall engagement success
• Partner with other RSU teams when engagements span multiple capabilities
• Ensure alignment, clarity, and forward momentum across stakeholders
• Act as a central point of coordination to keep initiatives moving efficiently

Requirements:

• Strong structured thinker who can quickly break down ambiguous problems and create clear plans
• Comfortable operating in both strategy and execution, able to zoom out and zoom in seamlessly
• Highly organized, detail-oriented, and proactive in identifying what needs to happen next
• Strong communicator with the ability to work across teams and with clients
• Experience in marketing, operations, project management, or client services environments
• Thrives in fast-paced, evolving environments with shifting priorities
• Actively curious and excited about leveraging AI tools to improve workflows, speed, and output quality
• Comfortable experimenting with new tools and incorporating them into day-to-day work
• Interested in helping the team evolve how AI is used across strategy, operations, and execution