Customer Strategy & Data Analytics Manager

Compunnel Inc. is seeking a Customer Strategy & Data Analytics Manager to enhance customer experience and operations in a tech-driven environment. The role involves analyzing data, identifying problems, and leading initiatives to improve performance and customer satisfaction.

Responsibilities:

• Help define and improve the overall customer experience strategy
• Use data and customer feedback to identify problems and recommend solutions
• Track key performance metrics (KPIs)
• Identify gaps in performance and figure out why they’re happening
• Lead projects to improve those metrics
• Ensure data accuracy and consistency across teams
• Automate reporting (using tools like SQL and Python)
• Analyze large datasets using SQL, Excel, or Google Sheets
• Build dashboards and reports to track performance
• Improve and maintain data models (especially in Google Sheets)
• Create automated solutions to replace manual processes
• Work with different teams (product, operations, engineering, etc.)
• Clearly explain insights to both technical and non-technical stakeholders
• Influence decision-making using data

Requirements:

• Experience working at a tech company
• At least 5–6 years of professional experience
• Strong skills in SQL (Python is a plus)
• Background in data analysis, strategy, or operations
• Degree in a quantitative field (Math, Statistics, Economics, Computer Science, etc.)
• Experience with ETL (data pipelines)
• Experience with A/B testing
• Experience working with large datasets
• Experience building AI models
• Experience in customer support strategy