Customer Success Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Customer Success Manager (CSM) is responsible for the day-to-day customer support of their accounts, focusing on relationship management, customer retention, and collaboration with outside sales representatives to enhance customer experience.

Responsibilities:

• Partner with remote and outside sales to grow and retain business while providing continuous feedback on customer activity and build strategy/plan for each customer
• Customer quarterback: handle day-to-day customer need, ensure customer issues are resolved both promptly and thoroughly, and ensure customer maximizes existing products and services
• Develop a knowledge base of the marketplace, environment, physician practice dynamics and concerns
• Participation in training and educational key learning initiatives

Requirements:

• Typically requires 3+ years of related experience
• 4-year degree required preferably with an emphasis in sales and marketing, business management, or healthcare related field or equivalent experience in a sales position
• Experience in and demonstrated understanding of healthcare and distribution, GPO, Community Oncology, industry trends, EHRs, inventory management technologies, billing and coding, private and public reimbursement models and payer contracting highly desired
• Experience with pharmaceutical products and buy-and-bill model
• Microsoft Office programs
• Strong Excel Skills
• Proactive and strategic to anticipate issues
• Team player with strong interpersonal and resource management skills
• Experience with SAP preferred
• Salesforce.com or CRM software experience helpful