Key skills
CommunicationProblem SolvingAccount Management
About this role
What We Need
Corpay is currently looking to hire a Crew Accommodations Agent within our TA Connections division. This position falls under our lodging line of business. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our airline clients. The Crew Accommodations Agent will support a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors. You will report directly to the Operations Manager.
How We Work
As a Crew Accommodations Agent, you will be expected to work remote environment. Corpay will set you up for success by providing:
• Company-issued equipment.
• Formal, hands-on training.
Role Responsibilities
The responsibilities of the role will include:
• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
• Handling emergency relocations of crews that occur last minute with the Supervisor on shift
• Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Monitoring and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
• Effectively utilizing all tools and technology to process, track and report transactions
• Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting
• Sourcing for suitable and compliant hotel markets and cities where our airline clients don’t have contracted hotels or when contracted hotels are Sold Out.
• In case of only having non-compliant options, ensuring the process to obtain approvals is followed recorded in the system as evidence.
• Making payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms)
• Maintaining an environment of positive, open and respectful communication, and professional behavior with a “CAN DO” attitude.
• Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook
• Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
• Working on special projects and other duties as assigned.
Qualifications & Skills
• Must have 2+ years Hotel/airlines experience
• Must be willing to work onsite, in the office
• Excellent communication skills both verbal and written
• Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills
• Demonstrate the ability to learn and navigate multiple PC and web based applications
• Proven ability to provide excellent customer service
• Ability to work in an environment with client driven volumes and activities
• Ability to work in a high volume, high pressure, deadline-oriented environment
• Ability to work independently and as a contributing team member
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
• Strong listening, problem solving, and multi-tasking skills
Benefits & Perks
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
• Employee Referral Program – Earn up to $6,000 for referring qualified candidates who join our team.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
Corpay is currently looking to hire a Crew Accommodations Agent within our TA Connections division. This position falls under our lodging line of business. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our airline clients. The Crew Accommodations Agent will support a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors. You will report directly to the Operations Manager.
How We Work
As a Crew Accommodations Agent, you will be expected to work remote environment. Corpay will set you up for success by providing:
• Company-issued equipment.
• Formal, hands-on training.
Role Responsibilities
The responsibilities of the role will include:
• Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
• Handling emergency relocations of crews that occur last minute with the Supervisor on shift
• Working closely and in sync with client’s Crew Scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members.
• Communicating with internal departments and management to resolve problems and expedite work.
• Monitoring and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
• Effectively utilizing all tools and technology to process, track and report transactions
• Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting
• Sourcing for suitable and compliant hotel markets and cities where our airline clients don’t have contracted hotels or when contracted hotels are Sold Out.
• In case of only having non-compliant options, ensuring the process to obtain approvals is followed recorded in the system as evidence.
• Making payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms)
• Maintaining an environment of positive, open and respectful communication, and professional behavior with a “CAN DO” attitude.
• Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
• Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook
• Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
• Working on special projects and other duties as assigned.
Qualifications & Skills
• Must have 2+ years Hotel/airlines experience
• Must be willing to work onsite, in the office
• Excellent communication skills both verbal and written
• Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills
• Demonstrate the ability to learn and navigate multiple PC and web based applications
• Proven ability to provide excellent customer service
• Ability to work in an environment with client driven volumes and activities
• Ability to work in a high volume, high pressure, deadline-oriented environment
• Ability to work independently and as a contributing team member
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
• Strong listening, problem solving, and multi-tasking skills
Benefits & Perks
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
• Employee Referral Program – Earn up to $6,000 for referring qualified candidates who join our team.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency