Senior Solutions Engineer

Mavenoid is the Intelligent Support Platform for products and devices, providing best-in-class customer support through intelligent troubleshooting. They are seeking a Senior Solutions Engineer to take ownership of customer integrations and collaborate with various teams to drive business growth.

Responsibilities:

• Server as the primary technical point of contact for enterprise customers onboarding and beyond
• Translate business requirements into technical solutions, working closely with Customer Success and Account Managers
• Build, configure, and test integrations between Mavenoid and external systems-such as CRMs, CCaaS platforms, CMSs, and e-commerce systems
• Lead technical discovery sessions to gather integration requirements
• Troubleshoot and resolve integration issues, collaborating with both clients and our internal engineering teams
• Provide clear technical documentation and guidance for internal and external stakeholders
• Help define and scale our North American Solutions function—setting the bar for future hires

Requirements:

• 5+ years experience with complex implementations for large enterprise customers (AI/SaaS experience is required)
• Experience with CCaaS, UCaaS and/or AI Voice Agents
• Solid understanding of HTTPS-based integrations, including REST and GraphQL APIs, and experience connecting with third-party systems
• Familiarity with at least one programming language (e.g., TypeScript, JavaScript, Python). TypeScript is our core stack-experience is a plus
• Experience working with enterprise platforms like Salesforce, Zendesk, Twilio, AWS and Content Management Systems
• Ability to communicate technical concepts clearly to both technical and non-technical audiences
• Comfortable managing multiple projects and shifting priorities in a dynamic environment
• Strong interpersonal skills and ability to build trust with both clients and internal teams
• Self-starter mindset-comfortable operating with autonomy in a fast-paced environment