Manager, Renewals (PACE)
Atlanta, Texas, United States of America
Full Time
4 hours ago
$112,000 - $150,000 USD
H1B Sponsor Likely
Key skills
AIAnalyticsBITableauSalesforceCRMLeadershipNegotiationCustomer SuccessSales
About this role
Salesforce is the #1 AI CRM, dedicated to driving customer success through innovation and technology. The Manager, Renewals (PACE) will lead a team of Renewal Managers, focusing on protecting and growing recurring revenue while driving the organizational goal of Net New Annual Order Value (NNAOV). This role involves strategic alignment with Sales and Customer Success, ensuring effective account planning and lifecycle management.
Responsibilities:
- Lead, mentor, and develop a team of individual contributor Renewal Managers, fostering a culture of accountability, inclusion, and continuous improvement
- Develop team members through regular call-shadowing, 1:1 coaching, and value-based negotiation training to elevate the team’s commercial acumen
- Accelerate the ramp time of new hires by providing structured training on sales methodology, software tools, and PACE-specific processes
- Act as a trusted advisor to Sales and Customer Success leadership
- Establish a regular meeting cadence to ensure unified account planning and lifecycle management
- Lead the shift toward identifying and capturing expansion opportunities (upsell/cross-sell) during the renewal cycle to drive Net New AOV
- Collaborate with internal resources (Pricing, Product, Support) to develop "win" strategies for at-risk accounts, serving as the executive point of escalation for critical issues
- Own the PACE renewal forecast
- Drive disciplined pipeline inspection and maintain a rolling 120-day forecast with high accuracy on a weekly, quarterly, and annual basis
- Leverage CRM Analytics and BI tools (e.g., Tableau) to identify trends, attrition signals, and growth opportunities
- Modernize the renewals motion by incorporating AI tools and automation to streamline routine tasks, improve risk-detection accuracy, and provide the team with more bandwidth for high-impact customer engagement
- Identify and implement "best practice" renewal processes to ensure operational efficiency for a highly transactional team
- Lead high-stakes, value-based negotiations at the CXO level when required
- Ensure the team maximizes contract value and price uplift while protecting long-term customer trust and retention