Customer Service Associate (Email and Chat Support) | Visayas/Mindanao

Peak Support is a company dedicated to delivering exceptional customer service and fostering a positive work environment for its team members. They are looking for Customer Service Associates to handle inquiries via email and chat, requiring strong communication skills and adaptability in a fast-paced environment.

Responsibilities:

• Deliver exceptional customer service via email and chat support
• Manage inquiries from customers effectively and efficiently
• Adapt to evolving procedures and processes in customer service
• Maintain a high attention to detail and accuracy in all tasks
• Work independently and reliably with minimal supervision
• Commit to completing all required initial training
• Be willing to work on shifting schedules, including weekends and holidays

Requirements:

• Proven experience in customer service, preferably in a BPO setting
• Strong oral and written communication skills
• Versatility in managing inquiries via email, chat, phone, and other platforms
• Adaptability and ability to thrive in fast-paced environments
• Flexibility to work in voice, non-voice, or blended programs
• Proficiency in Microsoft Office applications, with at least average skills in MS Excel
• High attention to detail and strong organizational skills
• Analytical thinking and problem-solving abilities, with some technical aptitude
• Ability to work independently and reliably with minimal supervision
• Commitment to completing all required initial training
• Willingness to work on shifting schedules, including weekends and holidays
• Experience: 1–2 years of non-voice (email and chat) customer service experience is required
• Exceptional attention to detail and accuracy
• Ability to perform repetitive tasks while maintaining focus and consistency
• Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
• Adaptability to evolving procedures and processes
• Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
• Empathy and patience in handling customer inquiries and concerns