Customer Service Associate (Email and Chat Support) | NCR/Manila

Peak Support is a company dedicated to delivering exceptional customer service and values its employees. They are looking for Customer Service Associates to manage inquiries through email and chat, ensuring a high level of customer satisfaction while working in a supportive remote environment.

Responsibilities:

• Deliver exceptional customer service via email and chat support
• Manage inquiries through various platforms including email, chat, and phone
• Maintain high attention to detail and accuracy in responses
• Demonstrate strong problem-solving skills and a solution-oriented mindset
• Adapt to evolving procedures and processes in a fast-paced environment
• Work independently with minimal supervision and complete required training
• Be flexible to work on shifting schedules, including weekends and holidays

Requirements:

• Proven experience in customer service, preferably in a BPO setting
• Strong oral and written communication skills
• Versatility in managing inquiries via email, chat, phone, and other platforms
• Adaptability and ability to thrive in fast-paced environments
• Flexibility to work in voice, non-voice, or blended programs
• Proficiency in Microsoft Office applications, with at least average skills in MS Excel
• High attention to detail and strong organizational skills
• Analytical thinking and problem-solving abilities, with some technical aptitude
• Ability to work independently and reliably with minimal supervision
• Commitment to completing all required initial training
• Willingness to work on shifting schedules, including weekends and holidays
• Experience: 1–2 years of non-voice (email and chat) customer service experience is required
• Exceptional attention to detail and accuracy
• Ability to perform repetitive tasks while maintaining focus and consistency
• Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
• Adaptability to evolving procedures and processes
• Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
• Empathy and patience in handling customer inquiries and concerns