About this role

Responding to emails and live chats originating from overseas customers
Initiate a phone call with overseas customers
Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out
Handling and resolving customer complaints
Communicating and coordinating with colleagues and internal departments

Must have excellent written and verbal English communication skills
Fast and accurate typing
Create grammatically correct responses without any spelling errors
Have a good problem analysis and problem-solving skills
Fluently English Speaking with no accent
Comfortable using computers
Fast learner on new software
Preferably have experience with customer service/call center/banking/telesales/online shopping/insurance/logistic/hospitality and tourism industry (exposure to international clients would be an advantage)
Can successfully communicate with the customer to gather information and learn about their needs and expectations
Hard Worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
Applicants must be willing to work 24 hours shifting system

Customer Service

Key skills