Senior Program Manager - National Accounts

Company Description

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees.

Why join Clean Earth? 

In addition to competitive pay, we also offer: 

• Health benefits available Day 1 
• 401k available Day 1 
• 10+ paid holidays/year 
• Free HAZWOPER training and certification 
• Overtime opportunities 

Job Description

The National Account Program Manager (NAPM) is responsible for managing the lifecycle of national customer accounts. This role ensures accurate onboarding, account maintenance, reporting, pricing alignment, billing health, and communication across all internal and external stakeholders. The NAPM collaborates cross‑functionally to deliver consistent, high‑quality service, identify operational improvements, and enhance the overall customer experience. The position requires strong organization, communication, and analytical skills.

Onboarding & Account Setup

• Assist sales with the creation of new leads and prospects for national customers and generators.
• Obtain and review national customer/generator information and complete account setup.
• Update and maintain national customer and generator account details for existing customers.

Customer Management & Communication

• Prepare and distribute national account meeting debriefs with action items.
• Support and deliver tailored customer experience processes that align with contractual requirements.
• Obtain, review, and attach purchase orders in SFDC and distribute as appropriate.
• Provide documentation such as invoices, manifests, CODs, and witnessing records.
• Maintain consistent communication with customers and internal teams.

Reporting & Program Support

• Assist in the creation and delivery of business reviews.
• Review pricing and RFP process codes to identify discrepancies.
• Support management of national billing delays, including credits and rebills.
• Review national accounts receivable data and assist in preventing credit holds.
• Create and distribute waste reporting.
• Create and distribute lead and prospect status reports.

Cross-Functional Collaboration

• Partner with CXAMs, RAMs, Sales, Billing, Pricing Strategy, Business Analysis, Operations, and

Regulatory teams.

• Ensure service processes meet internal standards and regulatory requirements.
• Operational Execution & Quality Management
• Support reconciliation of customer data, pricing discrepancies, and billing performance.
• Troubleshoot credit and rebill trends for continuous improvement.
• Contribute insights to support internal process improvements.

General Responsibilities

• Manage multiple tasks while maintaining accuracy.
• Track customer satisfaction and account performance.
• Perform other related responsibilities as assigned.

Qualifications

• Bachelor’s Degree from an accredited college or university in Environmental Sciences, Business Administration, Marketing, or a similar area of study, coupled with a minimum of 7 years of account management experience.
• In lieu of education, a High School Diploma or GED is required with 5+ years of account management experience
• The ability to work in a fast-paced, changing work environment dedicated to customer satisfaction and getting the job done.
• Strong customer service and project management skills.
• Proficiency in Microsoft Office, CRM Software, and the ability to change and adapt to enhancements in ERP.
• Excellent communication, interpersonal, and negotiation skills.
• Detail-oriented, highly organized, and able to prioritize.
• Up to 20% of travel by car or air to attend customer meetings.

Preferred Qualifications:

• Knowledge of RCRA, DOT, DEA, and OSHA regulations are a plus.
• Preferred knowledge of Salesforce.com or familiarity with a related CRM/ERP system and practices.

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. 

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

If you have a difficulty applying for any job posted on Enviri Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response. 

Military veterans encouraged to apply