Lead Product Designer - Renewal

Humana is a leading U.S. healthcare company committed to helping people achieve lifelong well-being. As the Lead Product Designer – Renewal, you will shape the plan renewal experience, ensuring a seamless journey that drives member retention and supports decision making.

Responsibilities:

• Define and lead the end-to-end design strategy for Humana’s member renewal experience, ensuring a human-centered approach that aligns with business goals
• Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance the renewal process
• Champion user research and data-driven insights to inform design decisions and measure impact
• Advocate for accessibility, inclusivity, and best practices in design across all renewal touchpoints
• Partner with the Plan Shopping team to ensure seamless and consistent user experience across the member journey
• Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value
• Foster a culture of collaboration, experimentation, and continuous improvement within the design team

Requirements:

• Bachelor's or advanced degree in Design, Human-Computer Interaction, or related fields, or equivalent experience
• 7 years of experience in product design, with a portfolio showcasing impactful digital solutions
• 3 years of coaching and mentoring designers on the team
• Portfolio demonstrating experience designing complex user journeys, preferably in healthcare, insurance, or related industries
• Deep expertise in user-centered design processes, interaction design, visual design, and service design
• Strong proficiency in design and prototyping tools (e.g., Figma, Adobe CC)
• Familiarity with user research methodologies and translating insights into actionable design solutions
• Exceptional communication, presentation, and stakeholder management skills
• Ability to balance strategic vision with hands-on making and design mentorship
• Strong business acumen, with demonstrated ability to connect design deliverables to measurable business outcomes, such as improved conversion rates, customer satisfaction, or lower operational cost
• Background in healthcare or other regulated industries
• Experience creating inclusive and accessible designs, particularly for senior adults
• Well-organized and capable of handling multiple priorities effectively
• Contributions to design systems or pattern libraries