Senior Manager, Product Research (UX/UR)

ShopMy is revolutionizing the future of e-commerce by building the infrastructure for human-led curation at scale. As Senior Manager, Product Research, you will engage directly with users to understand their needs, lead research projects, and collaborate with cross-functional teams to enhance product strategy and user experience.

Responsibilities:

• Own and drive the research roadmap in close partnership with Product, Success and Sales
• Lead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testing
• Lead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience
• Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience
• Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritization
• Design, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies)
• Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needs
• Advocate for the voice of the creator, shopper and brand throughout the product development process
• Contribute to the evolution of our product development process by establishing frameworks and best practices for research planning, documentation, and insights sharing
• Help level up research understanding across the team through lightweight training and education

Requirements:

• 6+ years of experience in product or UX research, preferably at a fast-paced B2B or B2C startup
• Expertise across both generative and evaluative research methods (both in-person and remote) with a portfolio or examples of research that influenced shipped products
• Exceptional communication and storytelling skills- you make data and insights engaging, accessible, and memorable
• Strong collaborator, able to build cross-functional relationships and advocate for users without losing sight of business context
• Comfortable navigating ambiguity, prioritizing impact, and balancing rigor with speed
• Experience working with creator tools, marketplaces, or e-commerce products is a plus