Staff Product Manager, Memberships & Credits

Super.com is a high-growth tech company focused on maximizing the lives of its customers and employees. They are seeking a Staff Product Manager to lead the Membership & Credits team, responsible for developing membership plans and overseeing the credits and cashback systems to enhance customer value and engagement.

Responsibilities:

• Own strategy, outcomes, and roadmap
• Define the multi‑quarter vision and strategy for the Membership & Credits MAT, aligned to company OKRs around retention, LTV, margin, and engagement
• Own the key metrics for your domain (e.g., Super+ attach and retention, plan mix, credits issuance/burn, cashback utilization, contribution margin) and be accountable for moving them
• Build and maintain a clear, defensible roadmap that balances 0→1 bets, platform investments, and iterative optimization
• Lead the strategy for membership plans (tiers, durations, trials, renewals, grace periods, promotional constructs) and how benefits and value are communicated across surfaces
• Partner with GMs, Finance, and Growth to ensure pricing and packaging decisions are grounded in unit economics, elasticity, and customer insight
• Ensure membership logic is simple enough for customers to understand, while being flexible enough for the business to run targeted experiments and offers
• Own how credits and cashback are modeled, accrued, granted, and redeemed across products and channels (e.g., earnings, travel, card, lifecycle, support)
• Work with Engineering and Data to define platform primitives and APIs that other teams can safely build on without fragmenting rules or experiences
• Set and enforce guardrails for breakage, abuse/fraud, and margin, in partnership with Finance, Risk, and Fraud
• Lead a mission‑aligned team across Product, Engineering, Design, Data, and Growth; run effective rituals (planning, stand‑ups, reviews, retros) that keep the MAT focused on outcomes
• Partner with Lifecycle, CRM, and Marketing so that membership, credits, and cashback narratives are consistent across in‑app, email, and marketing surfaces
• Collaborate with Legal, Compliance, and Support to ensure changes are compliant, supportable, and well‑operationalized
• Use tools like Amplitude, Looker, and experimentation frameworks to form hypotheses, design tests, and make data‑driven decisions
• Combine quantitative data, UXR, customer interviews, and support insights to deeply understand member jobs‑to‑be‑done and pain points around value, pricing, and rewards
• Ruthlessly prioritize and, when needed, kill or simplify features, benefits, or credit constructs that don’t deliver clear incremental value
• Operate with high autonomy, taking vague or cross‑cutting problems (e.g., “make membership value clearer” or “fix our credits experience across verticals”) and driving them to clarity and execution
• Mentor PMs and cross‑functional partners on product thinking, experimentation quality, and systems design, even before you formally manage a team
• Help shape best practices for platform‑ and ecosystem‑level product work at Super.com

Requirements:

• 6+ years in B2C product management with end-to-end ownership of a meaningful product area
• Deep experience in consumer fintech, owning products that touch money movement, stored value, or financial incentives (e.g., cards, wallets, cash advance, rewards, or subscription fintech)
• Experience working with fintech infrastructure: ledgers/wallets, payouts and refunds, payment processors, risk/fraud tooling, and compliance constraints—and partnering with Engineering, Risk, and Finance on these systems
• Experience with subscription/membership, loyalty, rewards, or credits/cashback systems, including how they impact retention, engagement, and unit economics
• Strong data fluency: comfortable with experimentation, diving into product analytics, defining metrics, and using experimentation to drive decisions
• Proven track record leading cross-functional teams (Engineering, Design, Data, Growth, Ops) to ship high-quality work in ambiguous environments
• Excellent written and verbal communication skills—you can explain complex systems (plans, credits, edge cases) in simple, compelling ways to executives, partners, and customers
• High ownership, bias for action, and comfort with ambiguity; you bring structure and clarity without waiting for someone else to define the problem
• Deep experience with credits, cashback, loyalty currencies, or stored value systems, including breakage and margin management
• Background in consumer fintech, travel, or rewards/loyalty ecosystems
• Experience working with fraud, risk, and compliance teams on consumer-facing financial or value products
• Familiarity with Super.com's toolchain or similar: Amplitude, Looker, Figma, Jira, Notion, and SQL
• Prior experience mentoring PMs or acting as a de facto lead/manager across a product portfolio