Mid-Market Account Manager

Teleport is the AI Infrastructure Identity Company that prepares organizations for an AI future by establishing a unified identity layer for infrastructure. The Mid-Market Account Manager will be responsible for managing a portfolio of approximately 60 customers, driving adoption, uncovering growth opportunities, and ensuring on-time renewals to expand the Net Recurring Revenue of existing customers.

Responsibilities:

• Manage day to day communication with their book of accounts
• Drive adoption and create champions
• Seek out new opportunities for Teleport
• Deliver on-time renewals
• Identify and mitigate risk for contraction/churn

Requirements:

• Has 3+ years experience in startups, account management, sales development, sales, renewals, or customer success
• Extremely organized, detail oriented, and confident at building repeatable processes
• Comfortable managing a portfolio of ~60 customers and identifying upsells and contraction/churn risks
• A fast learner: Adapts quickly and can work independently
• Persistent and personable
• A strong communicator who can balance engaging with technical personas while driving business outcomes
• Receptive to feedback and has a desire for continual improvement
• Embodies our company behaviors, especially those of: 'We Start Simple and Iterate', 'We Are Drivers, Not Passengers' and 'We Are Builders'
• Great at aligning Teleport's products to ROI