Enterprise Customer Success Manager

Samsara is a pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for improved operations. The Enterprise Customer Success Manager will partner with mid-to-large enterprise accounts to drive business transformation by building success plans and aligning with executive stakeholders.

Responsibilities:

• Be on the front lines and ensure Samsara’s customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Conduct workshops to understand your customer's business, recommend how they can best leverage Samsara and partner with your customer on a joint success plan to achieve positive business outcomes
• Own executive-level customer strategy by leading data-driven business reviews with senior decision-makers, aligning measurable outcomes to their operational priorities, and translating deep expertise in the Samsara platform into multi-product, industry-specific value narratives that drive adoption, expansion, and long-term partnership across complex enterprise organizations
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices