Customer Service Administrator

Reporting to the Customer Service Supervisor or General Manager, the Customer Service Administrator communicates directly with customers and performs all responsibilities necessary to ensure customer satisfaction.  Prepares various computer reports for both customer and internal use.  Completes various forms and logs and forwards to Corporate.

Responsibilities

• Communicates directly with customers and performs all responsibilities necessary to ensure customer satisfaction.
• Prepares various computer reports for both customers and internal use.
• Prepares customer invoices.
• Creates purchase orders, obtains signatures, records for payment, and follows up if not paid.
• Maintains various logs and reports (i.e., quarterly billings reports), and forwards to Corporate.
• Orders office and production supplies.
• Maintains customer records and files.
• Assists with other tasks as assigned by Supervisor.

Qualifications

• High School Diploma or GED.
• Six (6) months to one (1) year of general office experience.
• Must be proficient using word processing and spreadsheet applications.
• Previous Customer Service experience a plus.
• Must be able to read, write and speak fluent English.
• Must possess strong communication skills.
• Must be accurate and detail oriented.
• Must be able to lift a minimum of 30 pounds.

Pay & Benefits

$49,500 - $71,500 per year; depending on experience. This position pays at an hourly rate.

Sotera Health offers a competitive benefits package that includes:

• Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays, vacation and sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP) 

Special Requirements

• Experience with a company using EO sterilization of products is desirable 
• Must be medically approved for respirator use
• Must be able to tolerate exposure to high temperatures and high humidity (120F and 60% RH for 20 minutes)

Training Required

• Must complete all required training for a “Customer Service Administrator” outlined in the training manual."

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. 

VEVRAA Federal Contractor

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 8 of the top 10 global pharmaceutical companies. 
Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries. Learn more about Sotera Health at soterahealth.com.