Key skills
Sales
About this role
Cleerly is a healthcare company revolutionizing heart disease diagnosis and treatment. They are seeking a Senior Client Success Manager to manage client relationships, ensure successful onboarding, and drive client satisfaction and retention within a defined territory.
Responsibilities:
- Serve as the primary point of contact for clients within the assigned territory
- Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
- Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
- Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability
- Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction
- Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
- Drive initial and ongoing adoption through best practices, education, and alignment with client goals
- Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
- Leverage internal data to provide strategic insights to clients and recommend workflow enhancements
- Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
- Champion the voice of the customer internally, contributing feedback to product and service teams
- Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
- Support pilots and product rollouts specific to your territory’s client base