SAP America: Senior Solution Customer Success Manager-Supply Chain Management

SAP is a global leader in enterprise resource planning and business application software, dedicated to helping the world run better. The Senior Solution Customer Success Manager will act as a trusted advisor to maximize customer lifetime value by delivering Supply Chain expertise and driving the adoption of SAP Supply Chain solutions.

Responsibilities:

• Act as a trusted advisor, maximizing customer lifetime value by delivering Supply Chain expertise to customer executives and their line of business
• Build deep executive relationships and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP solutions within and outside of the Supply Chain portfolio
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions