Senior Product Operations Manager

Marathon TS is seeking a Clinical Care Ancillary Product Group Manager to own execution, sustainment, and product health for Ancillary capabilities within the DHMSM Clinical Care product line supporting MHS GENESIS. This role focuses on system performance, workflow optimization, and continuous capability improvement, ensuring products remain stable and aligned with DHA priorities.

Responsibilities:

• Own execution and overall health of Ancillary products within the Clinical Care product line
• Monitor and manage product health across execution, stability, performance, incidents, defects, configuration, and end-user impact
• Coordinate sustainment activities, system enhancements, and approved requirements driven by DHA operational needs
• Ensure operational readiness, adoption, and performance of product enhancements across stakeholders and users
• Drive accountability for delivery, performance, and operational outcomes across product teams
• Support prioritization and sequencing of product work based on operational needs, dependencies, and DHA priorities
• Lead Product Managers and supporting teams within the Ancillary product group
• Coordinate execution across vendor teams (LPDH), platform teams, and DHA Health Informatics stakeholders
• Enforce consistent execution tracking across teams, including status, risks, dependencies, and deliverables
• Hold Product Managers, vendors, and supporting teams accountable for execution, deliverables, and follow-through across product activities
• Lead through influence in a matrixed environment without direct authority over all contributing teams
• Serve as a primary liaison between Clinical Care Product Line leadership, DHMSM Program leadership, DHA stakeholders, and supporting teams
• Coordinate across clinical, business, and technical stakeholders to align priorities, resolve issues, and maintain execution progress
• Escalate misalignment, delays, or execution risks across stakeholders as needed to maintain progress
• Own preparation of status reporting, executive briefings, and leadership readouts
• Participate in recurring governance forums, including product reviews, PMO meetings, and leadership syncs
• Communicate status, risks, dependencies, and recommendations to support leadership decision-making
• Support a metrics-driven approach to product health and execution transparency
• Develop and refine standard operating procedures (SOPs), workflows, and ownership structures to improve execution consistency
• Drive standardization of execution practices across teams to reduce variability and improve consistency
• Identify and eliminate process inefficiencies slowing execution or create confusion across teams
• Identify risks across product execution and sustainment activities
• Develop mitigation strategies and coordinate resolution across teams
• Escalate issues requiring leadership awareness or decision-making
• Ensure consistent execution quality across product teams and stakeholders

Requirements:

• 10+ years supporting product execution, program delivery, or system sustainment in complex enterprise or federal environments
• Experience supporting clinical systems, EHR platforms, or healthcare operations environments strongly preferred
• Experience working within DoD, DHA, or federal healthcare programs strongly preferred
• Experience managing product health, execution tracking, incident management, and delivery oversight in a multi-team environment
• Bachelor's degree in Healthcare Administration, Health Informatics, Business, Information Systems, or a related discipline
• Experience using execution tracking tools (e.g., Jira, ServiceNow, dashboards, or equivalent systems) to manage product health and delivery
• Experience supporting large-scale enterprise systems with multiple stakeholders, concurrent workstreams, and complex dependencies
• Demonstrated ability to drive execution and accountability across teams without direct authority
• Strong execution management across multiple concurrent workstreams in complex environments
• Strong stakeholder management across government, clinical, and technical teams
• Ability to track product health metrics and drive accountability for outcomes
• High attention to execution detail and consistent follow-through on commitments and deliverables
• Ability to operate in ambiguous environments with incomplete information while maintaining execution momentum