Commercial Account Manager - Specialty Auto

The Hartford is an insurance company committed to making a difference, and they are seeking a Commercial Account Manager - Specialty Auto to join their Global Specialty Operations team. This role focuses on service experience and book of business management, acting as a key contact for underwriters and brokers while managing accounts and ensuring compliance standards are met.

Responsibilities:

• New and Renewal Analysis/loss analysis and prepping entire account for quotes
• Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities
• Some Rating analysis is required for renewal prep work and underwriting thought process
• Review and analyze Endorsement requests, escalate issues as required, process endorsements
• Complete Underlying policy analysis on each Excess policy and send for UW review. (Terms and Conditions, exposures, general information, aggregates etc.)
• Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company
• Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation
• Participation in projects, as requested/needed
• Serve as a critical partner to the underwriting teams within the Global Specialty Wholesale Commercial organization
• The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for underwriters and brokers within assigned territory
• The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization
• Routine, structured, and high complexity assignment work
• Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience
• Builds and maintains relationships with key wholesale broker contacts and decision makers through regular interactions, renewal retention, quoting and delivery of excellent broker/producer service
• Effective at rebuilding 'damaged' customer relationships
• Accompanies underwriters and sales staff on marketing visits in order to establish working relationship (target: 3 per year)
• Prepares submissions for rating and acts as the gatekeeper between the Broker, Underwriter and the Operations Service Center
• Performs initial prequalification on all renewal account submissions, (new business submissions) and generates a summary of all findings and makes a recommendation to pursue or decline
• Monthly pre-qualification meetings with Underwriter, provides recommendations on renewal/new business accounts
• Works independently to proactively maintain timeliness and information in underwriting file(s)
• Can negotiate skillfully in tough situations with both internal and external groups
• Can win concessions without damaging relationships; focus is on win/win proposition for brokers and company when reviewing new or renewal accounts
• Support sales efforts through an understanding of Wholesale Market Strategies strategies and industry programs, as well as makeup of assigned book of business and broker territory; clear understanding of sales and business goals, top partner performance, and book mix
• Uses strong information gathering and diagnostic skills to solve problems
• Coordinate activities for all supporting tasks (Rating, Broker/Producer information, Risk Engineering, etc.) on new business submissions and renewal accounts
• Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions
• Monitors work performance to ensure quality objectives and service commitments are achieved
• Facilitates routing of tasks and work between broker, underwriters, service team, and home office team
• Backs up other Account Managers as needed
• Routes information to and from underwriting teams in the absence of local underwriter
• May support various projects as determined by Operations and/or underwriting staff