Senior Salesforce BSA

Job Description -

**LinkedIn ID with proper projects and education details is must**

Senior Salesforce BSA

Location: On-site 3 days in Pleasanton, CA and need someone within 40 miles

Duration: 12 Months

MOI: Skype

Required:

Need around 10 Years of experience

Proven experience as a BSA / Product Owner. Strong hands-on knowledge of Salesforce (especially Cases), including configurations, flows, and system dependencies, Ability to partner directly with business stakeholders and translate complex needs into clear, structured requirements

Required Experience & Skills

• Strong experience as a Business Systems Analyst, Product Owner, or similar role
• Hands-on experience working within Salesforce, specifically:
• Salesforce Cases
• Understanding configurations, dependencies, and flows
• Work directly with business stakeholders
• Translate complex business needs into structured requirements
• Understand Salesforce capabilities and limitations

Solution requirements (without coding or configuring)

Nice to Have

• Experience supporting media, marketing, or campaign-based workflows
• Exposure to order management systems (specific platforms not required)
• Experience working in environments with:
• Multiple teams
• Multiple systems

High process complexity

Key Responsibilities

• Partner closely with business stakeholders to:
• Clarify workflows, processes, and pain points
• Align multiple teams operating across different systems
• Translate business needs into detailed Salesforce requirements, including:
• Case structures
• Fields and dropdowns
• Triggers and flows
• End-to-end workflow mapping
• Define how Salesforce Cases should be configured to support workflow and project management use cases
• Act as the primary bridge between:
• Business teams
• Technical implementation teams
• Support the implementation phase by:
• Validating requirements
• Ensuring alignment with business expectations
• Preventing gaps or misinterpretation