Product Analyst

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Product Analyst in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 24 Months

Required Skills & Experience

• 3+ years as a Product Analyst/Business Analyst in Agile software delivery (Scrum or SAFe).
• Proven user story writing and acceptance criteria definition; strong backlog refinement facilitation.
• Ability to translate ambiguoabstract concepts into concrete, testable requirements-excellent written and verbal communication.
• Experience with defect analysis, root cause thinking, and working with engineering/QA to drive resolution.
• Hands on with Agile tooling (e.g., Jira or Azure Boards) and documentation (e.g., Confluence, process maps, data mapping).

Desired Skills & Experience

• Financial Services background-ideally in Payments / Merchant Services (merchant onboarding, payment processing flows, gateways/terminals, authorization/clearing/settlement, chargebacks, reconciliation, BAU servicing).
• Familiarity with controls, audit readiness, and data governance in a regulated environment (e.g., PCI-DSS awareness is a plus).
• Comfort navigating multiple stakeholders and resolving gray areas (e.g., who owns acceptance criteria) through influence and clarity.
• Exposure to basic data analysis (e.g., SQL or equivalent) to validate scenarios and support defect triage.
• Relevant certifications (nice to have): CSPO/PSPO, SAFe POPM, ICP-BA or similar.
• Agile
• Articulate Oral and Written Communication
• Atlassian JIRA
• Business Analyst experience
• Critical Thinking
• Leadership

What You Will Be Doing

• Consult on complex initiatives with broad impact and large-scale planning for Business Execution.
• Review and analyze complex multi-faceted, larger scale, or longer-term Business Execution challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
• Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables.
• Strategically collaborate and consult with client personnel.
• Backlog & Story Excellence (Primary Focus)
• Partner closely with the Product Owner to build and maintain a high quality backlog with at least two sprints of DoR ready items.
• Refine epics/features into user stories with clear, testable acceptance criteria; balance functional and non?functional needs.
• Facilitate/participate in refinement sessions, uncover dependencies, and ensure scope, value, and risks are understood.
• Raise and flag unplanned work (sprint disruptions) and propose trade offs to keep delivery on track.
• Product Analysis & Current State Understanding
• Document app/platform current state, business processes, and data flows/mapping.
• Identify known gaps (tech or process), existing defects, and recommend pragmatic paths to resolution.
• Apply critical thinking to shape problem statements and solution design options for PO consideration.
• Stakeholder Engagement & Collaboration
• Engage product, technology, and business stakeholders; translate abstract concepts into concrete requirements.
• Collaborate with SMEs to validate use cases and acceptance criteria; drive alignment when responsibilities overlap (e.g., acceptance criteria ownership among PO, PA, Tech Leads).
• Support control/audit requests by assembling clear, traceable evidence across requirements and delivery artifacts.
• Quality, Testing & Production Readiness
• Document use cases/scenarios that inform design and business testing.
• Partner with UAT leads to shape the testing strategy/approach, share use cases, and engage end users; perform lightweight UAT when needed.
• Represent the scrum team in production triage; research issues/defects and act as the point of contact for defect intake and analysis.
• Sprint Planning & Delivery Rhythm
• Assist with Sprint Planning by reviewing current sprint outcomes, identifying carryover, and prioritizing upcoming work.
• Proactively surface risks, assumptions, and dependencies; keep the PO informed and decisions well-documented.