Support Specialist

Support Specialist
Rasmussen University
Orlando, FL

The Support Specialist works in a team environment to support the campus in operating efficiently and effectively while serving students, the team and our community. The Support Specialist will leverage his/her experience in an operations/administrative capacity to support all programs on campus, with a focus on nursing programs. The Support Specialist serves as a resource for the central departments when support and information is requested.

The Support Specialist will follow the policies and procedures adopted by the University in performing the duties of the position, including adhering to the Family Educational Rights and Privacy Act (FERPA) in handling student information.

Responsibilities:

Records – 55%

• Responsible for the overall maintenance of all electronic and paper student records generated or stored at the campus. To include, but not limited to; background check process, immunizations, NCLEX scores, drug screening and other clinical preparation to ensure compliance with accreditation, state, federal and University standards.
• Serve as liaison to the Office of Student Records and Operations to receive, authenticate and file official transcripts, pull reports then validate and distribute student information.
• Lead or assist with tracking student immunization compliance for students.
• Run reports and/or gather data for day-to-day operations.
• Track and update student background checks, drug screening, NCLEX scores and nursing orientation.
• Track team member community hours.
• Assist with student outreach for schedule confirmation, immunizations, etc.
• Build Residential Term schedules in Campus Nexus.
• Monitor student attendance.

Activities/Events – 20%

• Update student portal and social media outlets.
• Lead or assist with organizing commencement ceremony, and/or honors awards, and/or campus pinning ceremony.
• Assist with organizing advisory committee meetings.
• Assist with refreshing campus bulletin boards, campus PowerPoint slideshow, and other pertinent campus information.
• Assist with facilities related issues, and other maintenance concerns. To include, but not limited to; inventory and order campus supplies, confirm monthly dialing of 911 is operational, inform leaders when a facility issue arises, then request work through facilities team, provide liaison support for team with IT issues.
• In support of the collaborative team environment, share responsibility to assist with campus and community activities and/or events both on campus and off-site, student orientations, career fairs, etc.

Administrative/Front Desk – 20%

• Assist with accreditation visit preparation.
• Assist with processing any invoices and submitting to accounts payable.
• Assist with opening and closing the campus, serve as a campus point person.
• Manage the community calendar(s) for the campus, make room reservations for courses and guests.
• Process, reconcile and prepare incoming and outgoing mail and packages.
• Assist with the oversight of front desk activities to include, but not limited to:
  • Provide general guidance and direction to Student Ambassadors.
  • Escalate any concerns including work schedules and front desk coverage.
  • Answer and refer incoming calls and concerns to the appropriate department.
  • Assist with the overall maintenance and appearance of the front desk/welcome area.
  • Assist with onboarding of new hires, as necessary.

Exam Proctoring and Other Duties – 5%

• Will also perform other duties as requested

Reporting Relationships:

The Support Specialist reports to the Campus Director with indirect reporting to the Dean of Nursing. The Support Specialist in collaboration of the Campus Director assists with the Student Work Study Ambassadors. The Support Specialist will work with various vertical teams to assist with campus administration.

Requirements:

• Minimum of two years’ experience working in a fast paced, service-focused setting.
• Experience in an institution of higher learning preferred.
• Ability to work a flexible schedule that may include evenings and weekends.
• Strong organizational skills with the ability to manage interruptions while delivering within tight deadlines.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, in particular, proficiency in MS Excel, Power Point and Word.
• Customer or student information system experience preferred.
• Ability to work independently and collaboratively as a member of a team and with other departments both in person and virtually.
• Proven customer service in a professional environment.
• Must be self-motivated, flexible, patient and solutions-oriented.

About Us:

Rasmussen University, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Department of Education (www.hlcommission.org), is dedicated to changing lives and the communities it serves through innovative educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferable skills. Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country. The University is designed to lift and support its students every step of the way, from each student’s first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved, and meeting the evolving needs of diverse students, communities, and economies. Rasmussen encourages its students, faculty, and staff to strive for academic excellence, community enrichment and service to the public good. Rasmussen is a wholly owned subsidiary of American Public Education, Inc. (Nasdaq: APEI). For more information about Rasmussen University, please visit www.rasmussen.edu.

It is the policy of Rasmussen University to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment.  Rasmussen University does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.