Sr. Rep, Customer Service Ops New Patient Onboarding

Cardinal Health is a global manufacturer and distributor of medical and laboratory products, and they are seeking a Senior Representative for Customer Service Operations focused on New Patient Onboarding. The role involves verifying patient insurance, processing referrals, and ensuring compliance with company policies while maintaining high-quality service to customers.

Responsibilities:

• The New Patient Onboarding Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverage In addition to the representative will review, enter and qualify referrals and leads through Medical Policy Review
• Responsible for verifying patient insurance through either a phone call of web
• Reprocessing orders
• Multitasking
• Completing 53+ audits per day
• Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure
• Process and enter manufacturer and HCP referrals per standard department procedure
• Enter all information into the computer insurance screen
• Verify all benefits and determine if collection is needed. Forward orders to the appropriate destination or queue
• Assist in team projects as needed
• Comply with laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans
• Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy
• Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials
• As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends
• Attend all required Compliance, HIPAA and other scheduled training
• As applicable, present to management and staff
• Identify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers
• Support and demonstrate the Company’s values
• The duties listed above are intended to outline the main responsibilities of this position. The duties are not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of a similar nature or level of responsibility

Requirements:

• Customer focused results
• HS Diploma, GED or equivalent experience preferred
• 1+ years' experience in related field preferred
• Detail-oriented
• Good communication skills written & verbal Strong verbal & written communication skills are essential
• Good computer skills Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location
• Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming
• Upload speed of (10Mbps – Recommended)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment
• Rating of 'Meets Expectations' or higher during last performance review
• Have been in their current position for at least a year
• Informed their current supervisor/manager prior to applying
• No written disciplinary action in the last year