Platform Support Engineer I

Dynatrace is a one product software company creating real value for the largest enterprises and millions of end customers globally. The Platform Support Engineer I delivers frontline technical support to customers, helping them maximize the value from the Dynatrace software intelligence platform through deployment guidance, configuration assistance, and troubleshooting.

Responsibilities:

• Gains familiarity with Platform Support Engineering concepts, practices and methodologies
• Respond and provide assistance to customer product inquiries via chat (primary), email, web conference, and phone

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 0 to 2 Years of work experience
• Familiar with one or more of the following technologies: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc
• Familiar with web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss
• Familiar with server/server side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
• Familiar with mobile application technologies such as iOS, Android Webkit
• Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP
• Familiar with database design, SQL, and data access practices and concepts
• Exceptional corporate presentation and relationship building skills with technical and non-technical audiences
• Exceptional English written and verbal communications skills
• Willingness to learn new technologies and resolve technical issues