Key skills
Communication
About this role
Tier4 Group is seeking a Network Engineer to work in a NOC environment where they will be responsible for documenting, configuring, installing, deploying, and maintaining network systems. The role involves troubleshooting complex issues, assisting in network migration projects, and ensuring optimal performance and stability of technology infrastructure.
Responsibilities:
- Document, configure, install, deploy, migrate, monitor, investigate, triage, troubleshoot, remediate, and maintain network systems for performance, efficiency, stability, and availability
- Process RMA and hardware replacements and upgrades per best practices
- Ensure day-to-day operations of technology infrastructure
- Design and develop automation/scripting solutions to assist position and team performance
- Troubleshoot and resolve complex issues
- Successfully implement network and device maintenance requests
- Assist in network migration project
- Create documentation and write MOPs and turn up circuits
- Provide high-level technical & engineering feedback for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching and routing as it would affect performance management
- Work with network vendor providers troubleshooting and administering network devices
- Monitor and analyze performance across networks and underlying automation deployments
- Develop and oversee technical methods, procedures, and assist with complex solution design feedback
- Develop & document process flows
- Contribute to advancing current knowledge base for network device troubleshooting, design, and support documentation
- Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems
- Provide ideas and improvements for automated systems towards improving network operations efficiencies
- Properly document network issue resolution and identification through operational ticketing systems
- Maintain network monitoring applications, equipment and utilities as needed
- Act as liaison between customer facing teams, network operations centers, vendor support teams, and peer networks as needed
Requirements:
- 5+ years experience
- Troubleshoot and resolve complex issues
- Successfully implement network and device maintenance requests
- Assist in network migration project
- Creating documentation and writing MOPs and turning up circuits
- Provide high-level technical & engineering feedback for network performance management configurations, troubleshooting, and service restoration
- Understanding of switching and routing as it would affect performance management
- Work with network vendor providers troubleshooting and administering network devices
- Monitor and analyze performance across networks and underlying automation deployments
- Develop and oversee technical methods, procedures, and assist with complex solution design feedback
- Develop & document process flows
- Contribute to advancing current knowledge base for network device troubleshooting, design, and support documentation
- Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems
- Provide ideas and improvements for automated systems towards improving network operations efficiencies
- Properly document network issue resolution and identification through operational ticketing systems
- Maintain network monitoring applications, equipment and utilities as needed
- Act as liaison between customer facing teams, network operations centers, vendor support teams, and peer networks as needed
- Bachelor's degree plus 3+ years related experience or equivalent combination of education and experience
- Experience with Cisco, Juniper, and Nokia platforms
- Layers 2 & 3 switch and router configuration and management
- Advanced understanding of internet routing protocols and concepts: TCP/IP, BGP, and/or OSPF
- Experience with isolation of telecom and/or network outage causes and service restorations
- Advanced customer service, organizational interaction, and teamwork skills
- Proficient and proven knowledge base in DNS, scripting applications related to network architecture and support
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong communication (oral and written), customer service, organizational and multi-tasking skills