Principal Strategic Initiatives Lead, Customer Success Center of Excellence, AWS Specialist and Partner Organization

Amazon Web Services (AWS) is seeking a Strategic Initiatives Lead to drive business expansion and shape the next phase of their customer success strategy. This role focuses on translating customer insights and engagement data into strategic recommendations that guide organizational evolution and AWS revenue growth.

Responsibilities:

• Translate customer and partner insights, engagement data, adoption metrics, and feedback into strategic recommendations that identify beachhead opportunities and business expansion opportunities across AWS domains
• Develop monetization strategies and partner/customer payment/incentive models
• Build analytical frameworks, service impact models, and evaluation tools that help leadership assess strategic opportunities, prioritize business expansion initiatives, and optimize resource allocation across customer segments and domains
• Structure ambiguous strategic questions about business expansion and revenue generation into clear analytical problems, then synthesize quantitative analysis and qualitative insights into strategic narratives that support executive decision-making
• Develop high-quality strategy documents, executive presentations, and analytical narratives for leadership reviews, external speaking engagements, conferences, and customer forums
• Influence C-level executives and cross-functional leadership teams while navigating complex organizational structures to drive strategic alignment on business expansion initiatives
• Manage relationships with external partners and stakeholders to support monetization and revenue strategies
• Manage multiple concurrent strategic initiatives with competing priorities across different AWS domains