Network Engineer III

Scalence L.L.C. is looking for a Network Engineer III to work in a NOC environment. The role involves documenting, configuring, installing, and maintaining network systems to ensure performance and stability while also developing automation solutions for enhanced team performance.

Responsibilities:

• Document, configure, install, deploy, migrate, monitor, investigate, triage, troubleshoot, remediate, and maintain network systems for performance, efficiency, stability, and availability
• Process RMA and hardware replacements and upgrades per best practices
• Ensure day-to-day operations of technology infrastructure
• Design and develop automation/scripting solutions to assist position and team performance
• Troubleshoot and resolve complex issues
• Successfully implement network and device maintenance requests
• Assist in network migration projects, including creating documentation, writing MOPs, and turning up circuits
• Provide high-level technical & engineering feedback for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching and routing as it would affect performance management
• Work with network vendor providers in troubleshooting and administering network devices
• Monitor and analyze performance across networks and underlying automation deployments
• Develop and oversee technical methods, procedures, and assist with complex solution design feedback
• Develop & document process flows
• Contribute to advancing the current knowledge base for network device troubleshooting, design, and support documentation
• Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems
• Provide ideas and improvements for automated systems towards improving network operations efficiencies
• Properly document network issue resolution and identification through operational ticketing systems
• Maintain network monitoring applications, equipment, and utilities as needed
• Act as a liaison between customer-facing teams, network operations centers, vendor support teams, and peer networks as needed

Requirements:

• Troubleshoot and resolve complex issues
• Successfully implement network and device maintenance requests
• Assist in network migration projects, including creating documentation, writing MOPs, and turning up circuits
• Provide high-level technical & engineering feedback for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching and routing as it would affect performance management
• Work with network vendor providers in troubleshooting and administering network devices
• Monitor and analyze performance across networks and underlying automation deployments
• Develop and oversee technical methods, procedures, and assist with complex solution design feedback
• Develop & document process flows
• Contribute to advancing the current knowledge base for network device troubleshooting, design, and support documentation
• Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems
• Provide ideas and improvements for automated systems towards improving network operations efficiencies
• Properly document network issue resolution and identification through operational ticketing systems
• Maintain network monitoring applications, equipment, and utilities as needed
• Act as a liaison between customer-facing teams, network operations centers, vendor support teams, and peer networks as needed
• Candidate must have circuit migration experience
• Candidate must have Juniper router experience
• Candidate must have Virtual Routing and Forwarding (VRF) experience
• Bachelor's degree plus 3 years of related experience or an equivalent combination of education and experience
• Experience with Cisco, Juniper, and Nokia platforms
• Layers 2 & 3 switch and router configuration and management
• Advanced understanding of internet routing protocols and concepts: TCP/IP, BGP, and/or OSPF
• Experience with isolation of telecom and/or network outage causes and service restorations
• Advanced customer service, organizational interaction, and teamwork skills
• Proficient and proven knowledge base in DNS, scripting applications related to network architecture and support
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong communication (oral and written), customer service, organizational, and multi-tasking skills