Account Manager

Komodo Health is dedicated to reducing the global burden of disease through smarter use of data. The Account Manager role involves renewing existing business and upselling managed services and additional products while ensuring customer satisfaction and strong relationships with key decision-makers.

Responsibilities:

• Provide strategic support and guidance on key deliverables and customer requests for existing business
• Manage engagement scope (and investment requests) and contracting for managed services for existing business and renewals
• Collaborate with Customer Enablement, Product, and Analytics teams to ensure customers’ objectives for the Komodo partnership are met and value/ROI is documented
• Communicate / evangelize the value delivered and ROI for renewals and existing business
• Prepare for and lead QBRs
• Proactively educate stakeholders on new services and product features in coordination with the AVP
• Ensure organizational support and secure budget for contractual renewal of existing business
• Engage regularly with buyers / key decision makers for existing business
• Develop all renewal/expansion collateral
• Identify other upsell opportunities (additional TAs, additional products, additional data, etc.) and share with AVPs