First Council Concessions Supervisor $16.50 hour (Must be able to work all shifts )

The Snack Bar/Concessions Supervisor is responsible for overall supervision and administration of the general food service operation as relate to customer service, personnel, and operating procedures, in addition maintaining compliance with Oklahoma State Health Department requirements for cleanliness, hygiene, and food storage and production. He or she also ensures that all guidelines are followed in accordance with gaming regulations, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS). It is also important that the food/bar services supervisor respect the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority (OMDA).

The following is a list of the main duties and responsibilities of the Snack Bar/Concessions Supervisor. However, other duties will be assigned as deemed necessary by reporting management and will be addressed per department job descriptions and Policies and Procedures.

CASINO/DEPARTMENT OPERATIONS

Recommend to the direct management all aspects of operations concerning food services and their role in the casino organization.

 Assist in the training and coordination of the organization staff and operation of the food service department.

Assists the direct management in maintaining the highest standards required by the state and federal governing bodies pertaining to personal hygiene, safety, and other relevant regulations.

Assist direct management with the proper training of the FOH and BOH staff as it pertains to his/her outlet and monitors the employee development and overtime.

Maintain standards of staff performance and reviews in a timely effective manner in all areas of operations

Foster customer-centered service environment that exceeds guest expectations.

Assists the direct management with maintaining departmental budgets and expenditures as assigned.

Keep all appropriate personnel, regulatory, and financial records as assigned by the direct management.

Handle and report customer complaints to direct management for his/her response.

Must be able to work both sides of the operation front and back.

Develops and implements work schedules, performance standards, plans, and/or programs to ensure effective and efficient services are delivered by the department in the absence of the direct management and or under the direction of the direct management.

Remains alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guest and takes appropriate action to correct the situation within established policies and procedures.

Ensure that all functions and duties are maintained in a professional and efficient manner by all department personnel.

Perform other duties as assigned by direct management.

REGULATORY COMPLIANCE

Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations, and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Otoe-Missouria Gaming Commission (OMGC) are understood and enforced by departmental personnel.

Ensures all assigned staff are aware of, understands and complies with regulatory requirements and enforces regulatory standards through discipline when necessary.

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, the Bank Secrecy Act.

Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.

 ORGANIZATIONAL GROWTH/DEVELOPMENT

Leadership

Provide support and leadership direction to individuals directly reporting to this position in accordance with organizational chart.

Ensures an appropriate number of qualified Team Members are recruited for and retained to ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.

Responsible for the selection, training, and performance of assigned staff. May recognize, reward, discipline, promote and/or separate Team Members within the area of responsibility, as necessary, and in accordance with the executive delegated authority.

Visit workspaces, break areas and other work shifts to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.

Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effectively communications consequences for not maintaining expected standards.

Ensures Team Members within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.

 Judgment/Decision Making

Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.

Investigates, evaluates information, and makes decisions regarding departmental operational matters, Team Member disputes/Team Member disciplinary actions in accordance with delegated authority and ensures those decisions are following applicable laws, rules, regulations, and established controls.

Continually evaluates means and methods of departmental operations to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives.

 Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.

On an individual basis or in a group format, explain why, share information, and communicate the purpose of decisions to applicable staff.

Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to management.

Facilitate the flow of information throughout the department by presiding over scheduled meetings with the members of the department team as required.

 QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Individuals must be at least 21 years of age.

 EDUCATION and/or EXPERIENCE

Candidates for this position should hold or can obtain a high school diploma or GED. Preference will be given to applicants holding an associate’s degree, and to those that have three (3) to five (5) years of experience in food services and personnel management. A comparable combination of education and experience within specified areas of responsibility will also receive full consideration. Casino experience preferred however not required. An equivalent combination of Customer Service and Communications experience required. Prior management/supervisory experience is required.

KNOWLEDGE, SKILLS & ABILITIES:

Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks.

Knowledge, skills, and experience in the hiring, training, scheduling and supervision of staff, communications, decision making, problem solving, complaint resolution and resources allocation.

Read, write, and speak the English language. Read professional publications, memos, emails, logs, newsletters, and documents.

Protect the Company’s value by keeping information confidential.

Perform assigned tasks under supervision. Follow written and verbal instructions.

Establish and maintain positive relationships with executive level management, other managerial and supervisory staff, and other Team Members. Work well alone or within a team.

Present facts and recommendations in oral and written form. Prepare written report and correspondence to upper management as required.

Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level.

Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.

Must be willing and able to work nights, weekends, and holidays.

EMPLOYMENT AUTHORIZATION, WORK CARDS

 Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission. It is the responsibility of the Team Member to always have all appropriate document(s) current and valid.

Otoe Missouria Gaming Permit

 Liquor License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of the job, the Team Member is regularly required to talk or listen. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle or feel objects, tools, or controls. The Team Member is occasionally required to reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The Team Member must be able to lift at least 30 lbs. and push, pull or drag up to 60 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is occasionally exposed to fumes or airborne particulates, including second-hand environmental smoke. The noise level in the work environment is mostly moderate to loud. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Company promotes a drug-free work environment.

 

 

PUBLIC RELATIONS

Important attributes of any team member of OMDA - 7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.

DISCLAMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.