Customer Success Partner Senior Advisor, SAP Concur

SAP is a leading company in enterprise application software, looking for a Customer Success Partner to work with commercial clients in the Southeastern United States. The role focuses on developing high-trust relationships with clients and driving customer success through strategic consulting and insights.

Responsibilities:

• Consult with customers to uncover and help achieve their business goals
• Cultivate C-level relationships and bring data driven insights to life
• Develop high-trust relationships with clients, measured through growth, attrition, retention, and relationship health
• Work with SAP Concur’s internal teams and has central importance to ongoing success as a company
• Manage a portfolio of clients (approx. 40-60) with a high level of complexity, focus, and intensity
• Establish productive internal partnerships with designated cross functional team members
• Lead client strategy and success
• Navigate difficult customer situations and discuss sensitive issues with executives
• Apply risk-mitigation strategies in consulting on complex global transformation programs
• Develop and deliver executive-level presentations
• Drive customer value realization, renewals, and expansions