Field Services Engineer

HERMLE USA, Inc. is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, providing high precision machining centers and technical customer support. They are seeking a Field Services Engineer to support customers with troubleshooting, installation, and maintenance of their products, while ensuring high levels of customer satisfaction.

Responsibilities:

• Support of customers with telephone and on-site troubleshooting and diagnosis procedure
• Work in an unsupervised environment to provide installation, troubleshooting, repair, and preventive maintenance services for Hermle's products at customer locations in a timely manner
• Identification of machine spare parts for quoting purposes
• Briefing and training of customers
• Installation of retrofits
• Periodic overseas travel to Germany for learning the product line and maintaining that product knowledge
• Working with SAP-Software
• Daily work time reporting through time management system
• Weekly submission of service reports as well as expense reports
• Performs other duties and responsibilities as requested

Requirements:

• Experience in troubleshooting mechanical and electrical issues of machine tools
• Knowledge of Heidenhain and/or Siemens control systems
• Proficient knowledge of electronic and mechanical aspects of CNC machines, preferably 5-axis machines
• Understanding of hydraulics and pneumatics in machine tools
• Proficiency in using computers
• Professional Interaction with Customers
• Microsoft Office knowledge is mandatory
• Preferred locations: Milwaukee, WI / Phoenix, AZ / NC or SC / San Francisco, CA / Indianapolis, IN / New Hampshire / Cincinnati, OH / Boston, MA
• Extensive travel is required (including international)