Customer Service Representative- Remote

DriveTime is a family of brands that includes SilverRock, which specializes in automotive warranties and ancillary products. The Customer Service Representative will handle inbound and outbound calls, educating customers about their warranties and providing exceptional service in a fast-paced environment.

Responsibilities:

• Responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty

Requirements:

• High School diploma required; Associate or Bachelor's degree is preferred
• 3+ years of experience working in a customer service role with conflict resolution
• Must be located in AZ, FL, GA, NC, TN, TX, UT or NV
• Excellent verbal and written communication skills
• Agile in a fast-paced environment
• Plays well with others
• Works well in a time crunch
• Fantastic problem solver
• Positive emotional resilience
• Experience in the automotive industry is a huge plus!
• Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing