Supervisor, Customer Service- Edgepark Parachute (Facility Created Referrals)

Cardinal Health is a healthcare services and products company, and they are seeking a Supervisor for their Customer Service team. This role involves leading a team of order processing representatives, enhancing customer business through effective management, and ensuring process consistency in service delivery.

Responsibilities:

• Leading and managing a team of direct reports consisting of order processing representatives for both commercial and Medicare customers within the Parachute platform
• Demonstrates knowledge and understanding of: Order Entry, Insurance Verification, Prior Authorization, Medical documentation, including clinical note qualifications and interpretations
• Building trust amongst direct reports, peers, and business partners
• Establishing and maintaining process consistency through side-by-sides, auditing, and metrics
• Monitoring team metrics to identify areas for improvement
• Data analysis and disciplined problem-solving to determine critical drivers behind recurring defects and issues
• Frequent communication with upstream and downstream partners and focal HCP facilities
• May be required to be "on call" for weekend and after hour leadership- a shared responsibility with Customer Service leadership team
• Demonstrates a passion for the customer and HCP experience
• Proven history of continuous improvement mindset

Requirements:

• 1-3+ years in a leadership role
• High School or equivalent
• Strong communication and people leadership skills
• Knowledge of order processing area of medical documentation or insurance in Edgepark or CAH@ Home
• Experience in a healthcare or medical company
• Bachelor's degree