Customer Service Specialist

LHH is seeking a Remote Client Services Project Specialist with a focus on critical thinking and problem-solving. The role involves handling complex customer inquiries, de-escalating difficult situations, and collaborating with internal teams to ensure smooth operations.

Responsibilities:

• Handle complex customer and client inquiries via phone, email, and written communication with professionalism and empathy
• Act as an escalation point to resolve sensitive or unresolved consumer issues
• Apply strong critical thinking and problem-solving skills to deliver accurate responses, including addressing implied questions
• De-escalate conversations with upset or frustrated customers while maintaining excellent service standards
• Collaborate closely with internal teams, supervisors, and project managers to ensure smooth case operations
• Follow established protocols, procedures, and project guidelines while adapting to feedback

Requirements:

• JD from an accredited US law school or an LLM (Master of Law) from an accredited institution
• Strong critical thinking, analytical, and problem-solving abilities
• Exceptional attention to detail with high standards for accuracy and quality
• Excellent verbal and written communication skills, with the ability to explain complex information clearly
• Proven customer service skills, including handling difficult conversations and de-escalation
• Collaborative mindset with the ability to work effectively in team environments
• Strong technical proficiency, including Microsoft Office (Word, Excel, Access, Outlook) and comfort with tech-heavy tools
• Ability to manage multiple priorities and adapt in a fast-paced, changing environment
• High level of professionalism, integrity, and confidentiality
• Strong organizational and planning skills