Customer Success Account Manager

Docusign is a leading company that provides solutions for agreement management, serving over 1.5 million customers globally. The Customer Success Account Manager will manage a portfolio of accounts, focusing on adoption and renewal activities to ensure customer success and satisfaction.

Responsibilities:

• Drive engagement across your book of business to support adoption and value realization
• Achieve revenue, bookings, and renewal goals across your assigned accounts
• Maintain accurate forecasts and communicate risks internally to develop resolution plans
• Lead win/win renewal discussions that protect customer trust and satisfaction
• Conduct business reviews with key customers to align on objectives and demonstrate product value
• Serve as a primary point of contact for customer escalations and coordination
• Partner with internal teams including Sales, Legal, Product, Pricing, and Customer Success to drive customer outcomes
• Analyze customer usage and health signals to prioritize proactive engagement
• Ensure CRM accuracy and follow internal best practices related to forecasting, quoting, and data quality

Requirements:

• BA/BS degree or equivalent work experience
• 3+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS
• Experience in quota-carrying roles with a strong performance track record
• Experience navigating customer relationships and deal cycles in a consultative manner
• Contract negotiation skills with on-time completion of renewal cycles
• Experience supporting adoption efforts and acting as a change agent for customers
• Ability to respond to shifting priorities and adapt quickly
• Strong organizational skills with a sense of urgency
• Salesforce CRM experience
• Strong written and verbal communication skills