Bilingual Customer Service Representative

TEKsystems is a leading provider of business and technology services, and they are seeking a Bilingual Customer Service Representative to assist customers in resolving insurance-related issues. The role involves making calls to customers on behalf of insurance companies to gather information and ensure all insurance requirements are met.

Responsibilities:

• Calling on auto leases and loans to customers who have inefficiencies in their insurance
• Assisting customers with problem resolutions to make sure all insurance requirements are met
• Verifying insurance with agents
• Uploading information to the company's internal website
• Leaving scripted messages when insurance agents don't answer the phone

Requirements:

• High School Diploma
• 1+ year of Customer service experience
• Bilingual in Spanish & English
• Ability to type 30 WPM
• Comfort level that they WILL be on the phones all day long