Senior Product Manager, Customer Payments

Mission Lane is a purpose-driven fintech company focused on enhancing financial access for individuals. They are seeking a Senior Product Manager to optimize the customer payments journey and improve customer satisfaction while collaborating with various teams to deliver impactful results.

Responsibilities:

• Significantly enhance the customer payments journey
• Optimize the customer experience, foster continuous financial progress, and increase customer satisfaction
• Improve cure rates, mitigate late payments, and reduce charge-off risk
• Shape the product roadmap and deliver impactful results
• Work closely with various teams throughout the organization to gain insights into priorities, universal capability needs, and competitive advantages
• Innovate and drive exceptional experiences for customers
• Build out the strategy and roadmap for the Product and Customer Management teams
• Achieve results through outside the box thinking
• Drive results focused on quality customer experience, business growth, operational efficiency, and risk mitigation
• Collaborate with stakeholders to deliver in a high quality and high impact manner

Requirements:

• 5+ years of Product Management experience, managing technical software products from ideation to rollout and continuous optimization
• Experience defining and influencing roadmaps which optimize enterprise value against customer, business, and technology problems
• A strong bias toward action and a proven track record of delivering minimum viable products to market at rapid speed
• Persistence and creative ‘get it done' approach to ensure successful outcomes for your product, our customers, our employees, and our company
• Willingness to take big swings which can (and should!) have massive impacts on our trajectory
• Excellent communication skills to lead and inspire teams and leadership
• A structured problem-solving approach to help a team work through a wide range of issues
• Intellectual curiosity for emerging technologies and engineering challenges
• Ability to actively seek out multiple opinions, yet make independent decisions and influence positive outcomes
• Experience working to deepen relationships with our existing customers by improving payment and cure rates through test and learn while optimizing communication and experience strategies
• Ability to travel occasionally within the US for in-person collaboration
• Experience in the fintech industry or payments / collections space