Key skills
Security detectionresponse toolsNetwork architectureSecurity infrastructureWindows operating systemLinux operating systemCommand line toolsSIEM technologiesQuery languagesNetworking principlesTCP/IP protocolsSoftware developmentScriptingPrioritizationTime Management
About this role
Expel is a company focused on ensuring technology and integrations are functioning optimally for their customers. As an Associate Technical Support Engineer, you will be responsible for facilitating customer integrations and providing ongoing support to ensure customer satisfaction with Expel's services.
Responsibilities:
- Monitor, troubleshoot and fix technology integration issues
- Ensure all customer support activities are built, supervised and resolved in the Expel ticketing system
- Provide guidance, mentorship and oversight in delivering our services to customers
- Identify and drive improvements to our processes and technology
- Work to constantly refine the enrichment and accuracy of our health monitoring systems
- Offer your expertise and step in to help when customers and analysts need additional support
- Support our Solution Architects and Engagement Managers to ensure we are taking care of our customers with high levels of care and quality
Requirements:
- 1+ years of professional experience in a related field
- Basic knowledge of security detection and response tools
- Strong organizational, prioritization, and time management skills
- Ability to understand and design various evaluation & measurement techniques
- Familiarity with network architecture and security infrastructure
- Basic understanding of Windows & Linux operating systems and command line tools
- Introductory knowledge of SIEM technologies and query languages
- Foundational understanding of networking principles, TCP/IP, and core protocols
- Experience in network and security technologies is a plus
- Some experience in software development or scripting is advantageous