Senior Customer Success Manager - SAP BTP (Midwest MU)

SAP is a leading company that helps the world run better by providing innovative business solutions. They are seeking a Senior Customer Success Manager to own and grow customer relationships for SAP Business Technology Platform, focusing on customer lifecycle management and improving platform value through strategic guidance and cross-functional collaboration.

Responsibilities:

• Own and grow the end-to-end customer relationship for SAP Business Technology Platform, turning contracts into long-term, measurable platform value
• Through hands-on technical guidance, strategic architecture and governance coaching, targeted adoption plans, and cross-functional orchestration, increase consumption, improve retention, and scale repeatable playbooks across accounts and regions
• End-to-end customer lifecycle ownership from onboarding to renewal, focused on lifetime value and retention
• Tailored adoption and consumption plans that drive measurable platform usage and revenue growth
• Solution and architecture workshops, governance frameworks, and re-platforming plans that align BTP to business outcomes
• Hands-on technical advisement across App Dev, Integration, Process Automation, and AI to remove blockers and accelerate delivery
• Cross-functional orchestration processes with sales, product, support, partners, and revenue teams to streamline execution and escalation
• Consumption forecasting and renewal management processes to protect and grow cloud revenue
• Scalable playbooks, best-practice templates, and regional/global workstreams that raise customer experience quality and operational efficiency
• Reporting and success metrics that demonstrate business impact and inform continuous improvements