Key skills
Customer ServiceCall Center ExperienceInbound Call HandlingEmpathySolution mindsetPeople-focused approachCommunication
About this role
Achieve is a leading digital personal finance company that helps everyday people thrive with innovative financial solutions. The Customer Service role involves providing empathetic support and guidance to members throughout their financial journey, from onboarding to addressing their needs via phone and email.
Responsibilities:
- Communicate with our members via phone and email, exhibiting care in every interaction
- Listen to our members, providing empathy and solutions to their unique needs
- Collaborate with your team to share knowledge and best practices
- Accurately document Member interactions and activity
Requirements:
- Minimum of 1 year of Customer Service experience (call center or retail)
- High school diploma or equivalent
- Available for an 8-hour shift between the hours of 6am - 8pm
- People-focused approach and solution mindset
- Ability to handle a high volume of inbound calls
- Strong communication skills