Manager, Product Management - Industry Continuity and Global Automation Solutions

Global Healthcare Exchange (GHX) is a healthcare business and data automation company focused on maximizing automation, efficiency, and accuracy of business processes in the healthcare sector. The Manager, Product Management will lead the Continuity Assure and Global Exchange Automation portfolio, overseeing the complete Product Lifecycle and managing a team to drive operational success and product-market fit.

Responsibilities:

• Develops strategic business cases and in partnership with the Product Manager and TPMs, creates product roadmaps to deliver on the product vision and delivery; supports the sales process, market requirements, GoToMarket planning and Education for Continuity Assure and the Global Exchange Automation Portfolio
• Collaborates with the regional Product Managers, US-based Product Management and Product Owner teams, and other stakeholders to define product roadmaps and go to market strategies that enable achievement of revenue goals and competitively position the solution for future growth
• Manages the entire product line life cycle from strategic planning to tactical activities and serves as an internal voice for the customer on new or already existing products throughout the product lifecycle
• Performs ongoing and formal annual operating agreement (“AOA”) review of commercial and technical roadmap in support of customer needs and business goals, from inception and business case to successful product market acceptance, launch, enhancement and end-of-life while managing the business performance of the product through the lifecycle
• Monitors and analyzes how well GHX Continuity Assure and Global Exchange Automation products are performing, to include product profitability, actual to planned revenue, customer satisfaction, and retention / renewals
• Reviews internal metrics to determine how the product impacts the company operations
• Reviews areas that may impact product profitability, to include product life cycle, quality, technical support, marketing programs, and sales support
• Manages a group of products and services that meet market needs; assesses the health of the portfolio and how components contribute to corporate strategy
• Creates product roadmaps illustrating the vision for the product including global market requirements. Describes the idea or stereotypical users that represent the programming targets
• Writes scenarios for user personas to describe instances of market problems or situations that illustrate why product requirement is necessary
• Supports sales and sales operations on advancing the product(s) visibility, understanding, and when required, direct client sales support
• Reviews the release plan with periodic checkpoints of progress in each of the operational groups
• Manages functional roadshows
• Conducts data and market analysis required to develop the portfolio strategy
• Leads product community of practice, and user engagement groups
• Maintains regular communication cadence with US- and EU-based Product Management and Product Owners

Requirements:

• Bachelor's degree in related discipline, or a combination of education and related experience
• Minimum of 5 years' product management and leadership experience, either leading dedicated indirect teams or direct reports
• Excellent leadership skills, with the ability to be self-directed with strong initiative
• Prior experience in healthcare and knowledgeable in contract and price management
• Experience with SaaS (Software as a Service) delivered applications and business models
• Experience with blended delivery models (in source, outsource, partnered)
• Process and product optimization experience
• Ability to drive results both individually and in a matrixed environment
• Willingness to roll up the sleeves and drive projects to completion
• Technical aptitude to understand product dynamics and recommend product enhancements
• Strong business acumen, with an understanding of accounting/financial principles
• Strong executive presence
• Highly adept at working collaboratively across multiple business and technical functions
• Sound project management skills, and well organized