Sr. Business Process Analyst

Marathon TS has an exciting opportunity for a Sr. Business Process Analyst to join a high-performance team that is spearheading our customers (VA) migration to the cloud. The role involves providing expertise in continuous process improvement strategies and developing business processes while working with various project areas to ensure compliance and performance quality.

Responsibilities:

• Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements
• Defines and develops business processes, policies, roles and responsibilities, and performance metrics
• Conducts analysis of business processes including:
• Current state analysis
• Gap analysis
• Benchmarking
• Best practices identification
• Organizational assessment
• Other related tasks
• Plans and implements process improvements including:
• Future state design
• Change management
• Transition planning
• Interfaces with all project areas including:
• Customer
• Computer services
• Client services
• Provides oversight for the development and maintenance of quality programs, systems, processes, and procedures to ensure compliance and performance quality
• Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance
• Works with operating entities to provide continuous process analyses oversight to enforce requirements and meet guidelines
• May coordinate with business and technology teams to ascertain system requirements
• Conducts client interviews
• May deliver presentations and training courses on measurement, analysis, improvement, and control
• May perform cost and benefit analysis
• Complete understanding and wide application of technical principles, theories, and concepts in the field
• General knowledge of other related disciplines
• Receives assignments in the form of objectives and establishes goals to meet outlined objectives
• Provides direction to employees according to established policies and management guidance
• Work is reviewed by management to measure whether objectives have been met
• Provides technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors
• Solutions are imaginative, thorough, practicable, and consistent with organization objectives
• Works under only general direction
• Independently determines and develops approach to solutions
• Work is reviewed upon completion for adequacy in meeting objectives
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Contributes to the completion of specific programs and projects
• Failure to obtain results or erroneous decisions or recommendations typically result in serious program delays and considerable expenditure of resources
• Frequent inter-organizational and outside customer contacts
• Represents organization in providing solutions to difficult technical issues associated with specific projects

Requirements:

• Bachelors and twenty (20) years or more experience; Masters and ten (10) years or more experience
• Degree in Business Administration, Information Technology, Finance, or a related field
• Minimum of 5-7 years of experience in business analysis or a related role
• Proven track record of successfully leading and delivering complex projects
• Expertise in eliciting and documenting business requirements, business processes, and workflows
• Proficiency in creating functional specifications, user stories, use cases, and process flow diagrams
• Experience with business modeling techniques and tools (e.g., UML, BPMN)
• Proficiency in using documentation tools such as Microsoft Visio, Lucidchart, or similar
• Familiarity with software development methodologies (e.g., Agile, Waterfall)
• Proficient in using project management and tracking tools (e.g., JIRA, Trello, Microsoft Project)
• Understanding of database concepts and basic querying skills
• Strong analytical skills with experience in data analysis, interpretation, and presenting findings
• Proficiency in using data analysis tools (e.g., Excel, SQL, Power BI, Tableau)
• Excellent verbal and written communication skills
• Ability to translate technical information into business language for non-technical stakeholders
• Strong presentation skills and experience facilitating workshops and meetings
• Strong analytical and critical thinking skills
• Ability to identify problems, propose solutions, and make decisions based on sound judgment
• Strong interpersonal skills to collaborate effectively with cross-functional teams and stakeholders
• Ability to build and maintain strong working relationships with clients and team members
• Demonstrated ability to lead and mentor junior analysts and team members
• Experience in managing and coordinating cross-functional project teams
• Ability to manage multiple priorities, projects, and tasks effectively
• Strong organizational skills and ability to meet deadlines
• Familiarity with industry-specific regulations, standards, and best practices
• Ability to stay current with industry trends and emerging technologies
• Demonstrated ability to understand customer needs and deliver solutions that meet business objectives
• Strong documentation skills for maintaining project documentation, business requirements, and process flows
• Commitment to continuous improvement and learning
• Willingness to pursue ongoing education and certifications relevant to the role
• Ability to adapt quickly to changing priorities and work environments
• Willingness to take on new challenges and responsibilities
• US Citizenship with the ability to obtain and maintain a Public Trust clearance
• Advanced certifications are preferred, such as: Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), Six Sigma Certification, Certified ScrumMaster (CSM)
• Experience working in various industries or sectors is beneficial