Key skills
Avaya Telecommunications SystemsRemote technical supportNetwork switching systemsCabledTerminated TelephoneData JacksIP configurationPort securityNetwork configurationAvaya phone system programmingLAN designimplementationWAN designWireless LAN (WLAN)Wireless Wide Area Network (WWAN)Telecommunications system designtroubleshootingTelecommunications engineeringTelecommunications administrationTelecommunications supportTelecommunications analysisTelecommunications project trackingTelecommunications reportingVoIPCloud Hosted SolutionsAvaya BadgesCTNSiNARTEIPEPNCTICCNACCNPCCNEmanage multiple prioritiesLeadershipCommunicationProblem SolvingSales
About this role
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking an experienced Telecommunications Engineer to lead the planning, execution, and delivery of complex IT and telecommunications initiatives in a mission critical environment.
Responsibilities:
- Provide support to User Community for ICE specific Telecommunications business needs and services
- Ensure Avaya system requirements are met, including third-party software and/or hardware
- Application support for custom app groups within the ICE specific network
- Collaborated with clients and sales staff to support projects and service requests
- Provide 24/7 Production Outage Recovery Support
- Create standard operating procedures (SOP) for training dynamic workforce
- Provide end-user training remotely and in person
- Create and Maintain documentation, Reports, SOPs, Data Spreadsheets, etc
- Submit Weekly Status Reports
Requirements:
- Bachelor's degree and 5 years experience or Master's degree and 3 years experience or high school diploma/equivalent and minimum 9 years experience
- Must be a U.S. Citizen with the ability to obtain/maintain a DHS Public Trust
- Must have experience and be able to independently support, administer, engineer, and troubleshoot Avaya Telecommunications Systems; hardware and applications
- Must have experience providing remote technical support to vendors and End Users for complex network & switching systems
- Must have working knowledge of Cabled and Terminated Telephone and Data Jacks; IPs; ports/port security
- Must be able to configure networks to ensure smooth transmission of data that fulfills the objective of the organization
- Must have working knowledge and capability to remotely program and prepare Avaya phone systems for site specific installations across the country
- Must have experience designing and implementation of LAN, WAN, Wireless LAN, and WWAN
- Must have experience with identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems
- Excellent communication, leadership, and problem solving skills
- Ability to manage multiple priorities in a fast paced environment
- Any of the following Certifications would be an advantage: Avaya Badges, CTNS, iNARTE, IPEP, NCTI, (CCNA, CCNP, CCNE)