Principal Product Designer, Rich Media Experience

Zillow is a leading real estate platform in the U.S., focused on creating innovative experiences for customers. The Principal Product Designer for Rich Media Experience will lead the design of 3D and rich media products, collaborating with cross-functional teams to translate complex technologies into user-friendly experiences.

Responsibilities:

• Partner closely with Product, Engineering, and Science to shape how evolving models show up in the UX, influence technical direction through design, and balance exploration with delivery speed
• Translate complex AI and computer-vision capabilities into simple, intuitive, and delightful consumer flows that build trust and confidence in Zillow’s media experiences
• Own a portfolio of 3D experiences — defining cohesive interaction models, information architecture, and UI patterns that scale across UWT, SkyTour, IMX, Visual Search, and future products across web, iOS, Android, and immersive/spatial platforms
• Prototype quickly in ambiguous spaces, exploring new mediums and interaction paradigms (e.g., 3D, AR/VR, spatial navigation) to test what’s possible and de-risk big bets before full investment
• Lead design activities such as problem framing, storytelling, journey mapping, prototyping (low- to high-fidelity), and user testing for immersive and media-rich experiences
• Architect service design and information architecture that power automation- and model-driven experiences, including human-in-the-loop workflows like media annotation and verification
• Present and socialize your work clearly with cross-functional partners and senior leaders, driving alignment around vision, tradeoffs, and launch plans
• Mentor and uplevel other designers, sharing best practices in immersive design, interaction patterns, and collaborative ways of working with Science and Engineering

Requirements:

• 8–10+ years of experience as a product designer, UX designer, or design lead, with a proven track record of shipping impactful digital products
• Strong interaction and visual design craft, especially for novel or complex interfaces and system-driven experiences
• Demonstrated experience taking products from exploration to launch, including 0→1 or emerging tech products (AI, 3D, computer vision, or similar)
• Proven ability to thrive in ambiguity, show high ownership, and make effective decisions in fast-moving environments
• Experience collaborating closely with Product, Engineering, and either Science/Research or Data to shape product strategy and execution
• Experience identifying customer insights through user research and discovery and turning those insights into clear design strategies
• A portfolio that showcases complex, system-driven, or media-rich experiences, with clear articulation of your role, process, and impact
• Proficiency with modern design and prototyping tools such as Figma, Protopie, or similar
• Experience designing 3D, AR/VR, or immersive media experiences with evidence of spatial thinking and handling unique navigation / edge cases
• Experience working with AI/ML-driven products, including designing around model limitations, inconsistency, and human-in-the-loop workflows
• Demonstrated portfolio-level ownership across multiple products or surfaces, with a cohesive strategy and narrative
• Strong storytelling and communication skills, comfortable presenting to senior and cross-functional audiences