Principal Product Manager - Sales and Customer Success Platforms (Remote - United States)

Yelp empowers millions of small and local businesses to manage their online presence and connect with customers. They are seeking a visionary and strategic Principal Product Manager to lead the transformation of their Sales & Customer Success platforms through AI, driving significant revenue and enhancing team performance.

Responsibilities:

• Foster and build a fun, diverse, and inclusive culture that reflects Yelp’s values
• Set and articulate the vision, especially around AI by defining, championing, and evangelizing the future direction
• Drive strategy and execution through creating a roadmap, breaking down the vision into actionable steps, and delivering across 5+ engineering teams
• Deliver tangible impact executing with urgency, ensuring we innovate rapidly and exceeding business goals
• Ensure cross-functional alignment while engaging with SVPs of Sales/CS, Revenue Operations leaders, and engineering heads to align priorities and accelerate progress
• Communicate with executive leadership providing monthly updates and insights to C-suite on vision, strategy, and progress
• Champion internal workflow excellence by identifying and solving pain points for sales and CS teams with transformative tooling
• Pilot and scale AI-powered solutions including design, test, and roll out successful pilots with go-to-market teams

Requirements:

• A Bachelor's Degree or an equivalent work experience is required
• Visionary leadership and ability to set ambitious strategies and inspire teams around a bold, disruptive vision
• Executive savvy specifically skilled at influencing and aligning with senior leaders to solve complex, high-impact problems
• Deep AI fluency, understanding of the latest in AI, voice, and chat automation for both internal tools and customer interactions
• Build-or-buy judgment to know when to develop in-house versus leverage external solutions to move at speed and scale
• Exceptional communication and ability to synthesize complex ideas into clear, actionable insights especially comfortable presenting to SVP and C-level
• Strong technical partnership to work closely with engineering leads to define platform roadmap, ensure stability, and scale solutions
• Track record of delivering high-impact outcomes and experience running fast, multi-team initiatives in complex organizations